Shipments and returns

Shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via U.S. Postal Service (USPS) with tracking numbers* and drop-off without signature. If you prefer delivery with signature, or want to use UPS, FedEx, or other carriers for delivery, an additional cost will be applied, so please contact us before choosing these methods. A link to track your package online will be provided*.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes or envelopes are amply sized and your items are well-protected.

* USPS international First Class and Priority Mail services do not include tracking information automatically. International buyers need to purchase USPS Registered Mail separately for obtaining tracking numbers.


DOA, Damaged Package or Missing Items

All the items we sell are checked to be in good condition before they are shipped out to you. In any cases you find your purchases are defective on arrival (DOA), please contact us immediately for a replacement.

We use qualified packing materials to protect your items for shipment. However, if you receive your package damaged and items in it are unable to be used, or any items are missing in the package, please contact us immediately for replacement. Replacement requests beyond 48 hours upon your receipt of your package may not be accepted.


Return Policy

We accept return request within 30 business days after you receive of your order. Please be sure to contact us for return instructions before you send your orders back to us. Failure to follow the instruction may cause delay or rejection of your returns.

Full refund of your returned order will be sent to the account you used to pay the order within 48 hours upon our receipt of your returned package. Returned items are required to be not used, not modified, and in original condition as you received, otherwise, charges may apply depending on the condition of the returned items.